Friends, the model mouse I mentioned in the subject title suddenly froze while I was in the game, I restarted the computer, I changed the cables and tried, I changed the socket, the problem is the same. The mouse does not move in any way, the light does not light up, Razer Synapse does not see the mouse even if the computer recognizes it. When I try my old wired mouse, it works, but when I switch to my Razer mouse, when I plug it in with the cable, this time even the computer does not recognize it, when I switch to Wireless, only the computer sees it, it does not work the same way. I tested the software with new and old versions and the problem is the same.
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Hey,
Try to reinstall your mouse’s drivers. You can also update its firmware. If that didn’t work out, then drop me a PM along with your device’s serial number so I can validate it in our database and check for other troubleshooting steps that we can attempt.
*Thread locked to curb conversation to PM.
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