Razer viper v2 pro sensor not working | Razer Insider
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Question

Razer viper v2 pro sensor not working


headSHELLRichLavender830

The mouse can inputs except scroll wheel but wont move the cursor around even though it was working perfectly fine yesterday and a few hours ago today. Its confusing because i haven’t moved it from my desk or dropped it at all so i don’t know that the problem could be. Also I’m using the wired dongle.

 

edit: i tried reconnecting it and now it wont even detect the mouse

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2 Replies

Very late but I have the same problem, it worked for like 30 minutes after completely reinstalling razer synapse but idk a permanent fix. I can’t contact razer support eithier cause my warranty is over, love it when a $150 mouse stops working and it being such a small thing as the sensor with no help in sight.


Razer.Ten
  • Razer Support
  • 398 replies
  • July 5, 2025

Hey @NOTSAMURAI65,

Can you clean your mouse sensor with a can of compressed air to blow away any accumulated dust and dirt? Please also send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the sensor issue you're currently experiencing.

 

 

*Thread locked to curb conversation to PM.


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