Razer Viper v2 Pro Wireless receiver stopped working | Razer Insider
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Good evening, I wanted to report a problem with the adapter of my Razer Viper V2 Pro, this afternoon while I was using the mouse, suddenly the wireless receiver stopped working, I tried it on several PCs that I have at home and I tested the mouse with cable and it works perfectly but the receiver does nothing when connected to the PC and the mouse still has a warranty and I would like you to give me a solution, since the mouse was purchased in October 2022 and is under warranty and I would like to know what What should I do to get my wireless adapter replaced? Below I add photos of my mouse and its identification and the invoice where my address and personal information appear

Here my mouse and wireless receiver

Here id my mouse

I am waiting for a response, thanks in advance

 

Hello DavidRbb,

Please PM me the following information below so I can initiate a case and reqeust a replacement dongle.

Full Name:
Email:
Phone number:

Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:


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