Razer viper v2 pro wireless reciever stopped working | Razer Insider
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Razer viper v2 pro wireless reciever stopped working

  • December 15, 2025
  • 1 reply
  • 6 views
2

i got this mouse as a gift from a friend and it was working fine wirelessly and ive updated all the software and done all trouble shooting steps but the wireless receiver will not work anymore no matter what i do sometimes i get it to connect but then it just disconnects after a few minutes please help id really like a replacement and im willing to pay for and i left proof down below

https://drive.google.com/file/d/1f1vNtA8F-0xjUyAiKv7cO6xWmPHOrlNK/view?usp=drive_link

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • December 16, 2025

Hi 20000009,

I'm sorry to hear about the ongoing connectivity issues with your Razer Viper V2 Pro mouse. Does the disconnection happen during specific activities or randomly? Have you tried the mouse on a different USB port or device? Is the wireless receiver securely plugged in, and have you checked for any visible damage?

Let's work through some steps to troubleshoot and hopefully resolve the problem.

  1. Make sure your mouse is fully charged.
  2. Verify that wireless mode is on and correctly set.
  3. Verify Windows is up to date.
  4. Connect the USB dongle directly to the PC and ensure there's a clear line of sight from the mouse to the dongle.
  5. Update the firmware on your mouse if applicable.
  6. If your device is listed, download and run the Pairing Utility.
  7. Check if a software is causing the issue by closing all Razer apps and software.
  8. If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.
  9. Test your mouse on another PC and verify if the issue still exists.

Should you need further assistance, please provide the device's serial number and proof of purchase via PM for warranty verification. All the best!


*Thread locked to curb conversation to PM.

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