I’ve had my Viper v3 pro since may 2025. I really like the mouse and how light it is.
Recently while playing it went from 85% charge to 0% or 2%. It can’t seem to make up it’s mind, but either way it won’t turn on while being used in wireless mode. I’ve updated to the latest drivers, did a factory reset in Synapse, I’ve tried using the mouse on a different computer, I’ve tried plugging it into a wall charger, I’ve tried using different cables even though I always use the one that came with the mouse. Nothing is working.
Another weird issue is that I’ve tried holding the DPI button until the light turns white at about 15 second, but my mouse seems unable to do that unlike in videos that I’ve seen.
Question
Razer Viper v3 Pro not charging
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+1Battery dead.
I’d submit a case, and RMA this.
Battery dead.
I’d submit a case, and RMA this.
Where might I be able to do this? I still have the receipt and everything.
- Razer Support
Hello there,
Please send me a copy of your proof of purchase via PM along with your mouse’s serial number so I can validate it in our database and check the warranty status. Looking forward to your response!
*Thread locked to curb conversation to PM.
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