I’ve had my razer viper v3 pro for 10 months now. Everything was perfect and it was working just fine. I purchased a new XL steel series mouse pad and it won’t track on the new mouse pad or my old mouse pad now. It will track if I place the mouse on my wood table. Any fixes other than change the mouse pad?
Question
razer viper v3 pro not tracking on mousepad
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- Razer Support
I understand you’re experiencing a tracking issues with your Razer Viper V3 Pro. Here are a few tips that might help resolve the problem:
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Make sure the sensor on the bottom of your mouse and the surface of the mouse pad are free from dust and debris.
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Make sure to update your mouse firmware by following the instructions in this link.
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Try recalibrating your mouse to the mouse pad using the Razer Synapse software. Follow the steps here.
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Ensure that the sensitivity settings in your mouse software are configured correctly for the surfaces you're using.
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Test the mouse on a different surface. Make sure to avoid surfaces that are rough, shiny or glossy such as glass or similar materials.
If none of these solutions work, send me a PM with your mouse’s serial number so I can provide other troubleshooting to fix it. All the best!
*Thread locked to curb conversation to PM.
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