The mouse won't connect to the PC with 2.4 GHz, and even when plugged in, no charging lights or anything else comes on. The sensor is on i can see it, but I don't know why the PC isn't detecting it. I already tried with another pc and nothing.
Question
Razer viper v3 pro not working
This topic has been closed for replies.
- Razer Support
Hey winshot2040,
I’m sorry to hear your Razer Viper V3 Pro isn’t connecting over 2.4 GHz or charging properly. To troubleshoot, please perform the additional steps laid out below:
- Make sure that the device is plugged in directly to a PC and not a USB hub.
- Use the original cable that comes with it and ensure that the cable is fully seated.
- Check whether the mouse shows any sign of charging when connected by cable.
- Ensure to update your Razer Viper V3 Pro firmware.
- Test the mouse on another PC with Synapse closed or uninstalled, if possible.
If it still doesn’t respond after that, please send me your device serial number and proof of purchase via PM so I can check replacement options. Save the shareable file via Google Drive listed here. All the best!
*Thread locked to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.