Razer Viper V3 Pro - Request of Replacement Hyper Polling Dongle | Razer Insider
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Razer Viper V3 Pro - Request of Replacement Hyper Polling Dongle

  • August 5, 2026
  • 2 replies
  • 114 views
frontIvorysystem326

Dear Razer Support,

 

I am writing to request a replacement HyperPolling Wireless Dongle for my Razer Viper V3 Pro mouse.

 

Unfortunately, I lost the original dongle while travelling. After looking into the available replacement options, I understand that the standard replacement wireless dongles sold through the Razer Replacement Parts Store and other retailers are not compatible with the Razer Viper V3 Pro, and that this model requires its specific HyperPolling dongle.

 

I would like to ask whether it is possible to purchase the correct replacement dongle directly from Razer. If it is currently out of stock, I would also appreciate the option to place a backorder or be added to a waiting list so that I can obtain one when it becomes available.

 

Please let me know if you require the mouse serial number, proof of purchase, or any other information to process my request.

 

Thank you for your time and assistance. I look forward to your response.

 

Kind regards

2 Replies

Razer.Zionzedd

Hi frontIvorysystem326,

 

I understand that your looking for a replacement dongle as you lost yours. I can check if we have an available dongle for you to purchase in your area. PM me your location and Razer Viper V3 Pro’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

 

 

*Thread locked to PM.

autoCyberYellowtruck105

Caro Suporte Razer,

Estou escrevendo para solicitar um Dongle Sem Fio HyperPolling de substituição para o meu mouse Razer Viper V3 Pro.

Infelizmente, perdi o dongle original enquanto reformava meu quarto. Depois de analisar as opções de substituição disponíveis, entendo que os dongles sem fio de substituição padrão vendidos através da Razer Replacement Parts Store e de outros varejistas não são compatíveis com o Razer Viper V3 Pro, e que este modelo requer seu dongle HyperPolling específico.

Gostaria de perguntar se é possível comprar o dongle de substituição correto diretamente da Razer. Se estiver atualmente fora de estoque, eu também apreciaria a opção de fazer um pedido pendente ou ser adicionado a uma lista de espera para que eu possa obter um quando estiver disponível.

Informe-me se precisar do número de série do mouse, pois comprei em outro país e não recebi nota fiscal

Obrigado pelo seu tempo e ajuda. Estou ansioso pela sua resposta.

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