I’m still experiencing sensor deadzoning issues on any LOD and any polling rate, I love this mouse but its quite disheartening when I can’t rely on it to track movements every single time without fail. I’ve updated firmware but the issue stills seems to arise.

Hi code9,

Does the problem occur while you are connected wireless or wired? Have you tried performing the troubleshooting steps from this article? If the steps didn’t resolve the issue, please PM me and help gather the following information below so I can initiate a case and escalate this issue to our Support Team.

• Tracking distance (LOW/MID/HIGH)?:
• Brand & model of mouse mat(s) used:
• Is "Enhance pointer precision" is toggled on/off in the Windows mouse setting?
• "LOW POWER MODE" setting:
• Polling rate configured:

Full Name:
Email:
Phone number:
Country:
Product serial number:
Video showing the issue:
Save the shareable files via any online drive account listed here.

*Thread locked to curb the conversation to PMs.