Razer Viper V4 - Scroll Wheel not working | Razer Insider
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Razer Viper V4 - Scroll Wheel not working

  • May 12, 2026
  • 1 reply
  • 13 views
J

I have been using the Razer Viper V4 pro for about a month and a half ish and had no issues originally, but much like another article I found on here, when randomly using it about a week ago, the scroll wheel has randomly stopped working. Pressing the button works fine, but the scrolling isn’t registering at all. The other thread I found the helper mentioned disabling synapse and trying again but it didn’t do anything to help sadly so I am not sure what to do. I know the scroll wheel has been an issue in the past but it seems to be completely unresponsive for me.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • May 13, 2026

Hi JowDaddyy,

I’m here to help. I understand that the scroll wheel on your Razer Viper V4 Pro is no longer registering any scrolling input, although the scroll click still works. In the meantime, please try the steps below:

  1. Gently clean around the scroll wheel area in case dust or debris is interfering with the wheel mechanism or sensor.
  2. Test the mouse in both wired and wireless modes to check if the issue occurs on both connection types.
  3. Connect the mouse to a different USB port and, if possible, avoid using a USB hub or extender.
  4. Make sure the Razer Viper V4 Pro Firmware  is up to date.
  5. Test the mouse on another computer to help determine whether the issue is related to software or hardware.

Also, please help me with the following questions:

  1. Have you tested the mouse on another PC or laptop? If yes, does the scroll wheel behave the same way there?
  2. When did the issue start? Was the scroll wheel working normally before?
  3. Does the issue persist when closing the Razer synapse?
  4. If you scroll faster or slower, do you get any response at all, even intermittently?

If you need further assistance, please PM me your device serial number, region, and proof of purchase. All the best!

 

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