Razer Wolverine V3 not recognized by my computer nor Xbox X

Question

Hello,this is my item serial :I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does light up and vibrate. - It doesn’t connect to my Xbox Series X via USB-C or via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back), used the original Xbox cable and other cables.- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in any way.I’ve followed all recommended troubleshooting steps and nothing has resolved the issue.Please advise on how to proceed.

Razer.ScarletRouge · Answer

Hey there, ​@leetLittleBoyBlueclub325!I understand you're having issues with your Razer Wolverine V3 Pro. Please try these troubleshooting steps to help resolve the issue.Switch wireless mode ON.Check yourproduct user guideto configure device accordingly(for wireless connection).Checkcontroller compatibility.Get the latestWindows update.Reinstall your controller driverand restart your PC.If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Also, I have edited your post and removed your serial number for security purposes. Thank you!*Thread locked to curb conversation to PM.

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