So the other day, my mouse was functioning normally and connected to the synapse just fine. The next day, the mouse wasn’t working. I hadn’t messed with it or anything. It just stopped. The red light on the bottom is still on, but the cursor doesn’t move and the RGB lights don’t turn on. I tried to update the mouse firmware, but the mouse isn’t even being recognized by my computer. My computer is pretty new so I don’t think that is part of the problem. Could anyone help me?
Razor Basilisk V3 suddenly stopped working
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- Razer Support
Hello there,
Are you using a USB hub? Try plugging it directly into your PC’s motherboard. If possible, try it on a different computer just to check if the same issue persists. If it does, then drop me a message via PM along with your mouse’s serial number so I can validate it in our database and check for other workarounds along the way.
*Thread locked to curb conversation to PM.
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