Razor Blackshark V2 Hyperspeed Dongle not recognized | Razer Insider
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Razor Blackshark V2 Hyperspeed Dongle not recognized

  • October 17, 2025
  • 1 reply
  • 89 views
Saykamiru

I had a problem with the Razor Blackshark V2 Hyperspeed wireless Dongle not beeing recognized by my windows.

The Dongle was shining with a dim blueish colour for about 1 second and nothing afterwards.

Even after reinstalling and updating the Razor Synapse my Wireless Dongle would not be recognized by Windows.

So I Installed the “Razor Headset Pairing Utility” from the following link of the Razor Support Site:

https://mysupport.razer.com/app/answers/detail/a_id/14723/

Then I conected my Dongle with a USB-C → USB-C cable and went trough the steps of the Pairing Utility from above.

Now my Dongle is recognized by Windows and the wireless function is available again and even works when i connect my Dongle with a USB → USB-C cable u get with the headset.

 

Hope this can help some of you :)

 

 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • October 18, 2025

Hello Saykamiru,

I’m her to help. I understand that your Razer BlackShark V2 HyperSpeed wireless dongle is not detected. Were there any incidents that happened to your device before the issue? Any noticeable physical damage from the device or the dongle? For us to isolate the issue, please try using the headset on a different computer without Synapse installed. Check if the issue happens on the other computer. Also, let’s uninstall the headset drivers by doing the following:

  1. Press “Windows key + S" on your keyboard to open the Search bar.
  2. Type in “Device Manager" and hit Enter.
  3. Go to Audio Inputs and Outputs.
  4. Right-click on your Razer headset and select Uninstall device.
  5. Restart your computer to completely uninstall the drivers.
  6. The drivers are automatically installed on your computer after a restart.

If the problem persist, send me a PM with your headset’s serial number and proof of purchase for warranty options. Thank you!

*Thread locked to curb the conversation to PMs. 

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