Razor Blackshark V2 Hyperspeed wireless issue

Randomly disconnected on me. Wireless features do not work. When plugged in the computer wired everything works however the second you disconnect it light goes off no power, no sound. I can plug into a usbc off wall and power on normally and connects via bluetooth however not dongle. once unplugged lights go off, no power, no sound. did factory reset via app and holding down button while plugged in. fireware and software are up to date. less than a year old. also does not indicate charging anymore, stuck at 70%.