Razor Blade 15 2019 trackpad uneven - ridge on right side. | Razer Insider
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Razor Blade 15 2019 trackpad uneven - ridge on right side.

  • 15 November 2019
  • 3 replies
  • 6 views
Hi All,



I've purchased a new Razor Blade 15" and I've noticed that the left side of trackpad is even level with casing of the laptop, whilst the right side of track pad is about 0,5mm - 1mm lower then casing(hand rest) and there is noticeable ridge when I'm moving my fingers in that area.



I'm curious about your laptop builds, wonder if it's poor build quality on mine or a design feature that I don't understand.
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3 Replies

Razer.Speedcr0ss
Userlevel 7
Hey there! Thanks for posting this on our Support thread. That's quite odd. By the way, when and where did you buy the laptop? Have you contacted your reseller in regard to its aesthetic concern?
M
Hi, I've bought it few days ago from Amazon UK. Before I'll take it back to the retailer I'd like to know if my issue is a real issue or it's been like this by design.
Razer.Speedcr0ss
Userlevel 7
misobol
Hi, I've bought it few days ago from Amazon UK. Before I'll take it back to the retailer I'd like to know if my issue is a real issue or it's been like this by design.


Gotcha. This is not our laptop's normal behavior. Please call your reseller's attention so you can process a replacement. Feel free to send me a PM should you need additional assistance.
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