Hello.
I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed.
Do you have a suggestion for a solution to this problem?
Greetings, Manfred
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You can try the app by downloading it from here:
http://mnemonix.rocks:5000/sharing/p4V7cv0kW
Even though it's harmless -- use it on your own risk.
Once downloaded place it somewhere and assign a key macro to execute it from the Razer Synapse macros manager when black screen appears.
Running the app will automatically change the display frequency to 60Hz wait 1 second, switch back to 240Hz and exit.
Use a key macro to fix the black screen issue when it appears, without having to put your computer to sleep and wake it up again.
http://mnemonix.rocks:5000/sharing/p4V7cv0kW
Even though it's harmless -- use it on your own risk.
Once downloaded place it somewhere and assign a key macro to execute it from the Razer Synapse macros manager when black screen appears.
Running the app will automatically change the display frequency to 60Hz wait 1 second, switch back to 240Hz and exit.
Use a key macro to fix the black screen issue when it appears, without having to put your computer to sleep and wake it up again.
Like a Murphy's law it just happened to me - a black screen out of nowhere.
I had assigned my application (mentioned in the above post) with the fn+r key combination and it works like a charm. It fixes the issue and I don't have to put my laptop into sleep mode and wake it up.
The issue pattern is the following:
When I switch power sources (external source to battery or vice versa) a little bit after that the problem starts to appear.
It seems that my app updates the settings perfectly but it needs a bit more touch because it doesn't stops it from happening again. Periodically it keeps bringing the black screen.
I will see what resurrects the computer out from this black loop of hell and update my application. Stay tuned.
I had assigned my application (mentioned in the above post) with the fn+r key combination and it works like a charm. It fixes the issue and I don't have to put my laptop into sleep mode and wake it up.
The issue pattern is the following:
When I switch power sources (external source to battery or vice versa) a little bit after that the problem starts to appear.
It seems that my app updates the settings perfectly but it needs a bit more touch because it doesn't stops it from happening again. Periodically it keeps bringing the black screen.
I will see what resurrects the computer out from this black loop of hell and update my application. Stay tuned.
I've coded an application that I think will temporary help us live with the problem.
It basically toggles the display frequency from 240Hz to 60Hz and brings it back to 240Hz automatically so you can assign a key combination in your Razer Synapse to launch the app when the problem appears.
This way at least we will not have to put the computer into sleep mode and bring it back.
It takes just a second to loop throughout the modes.
I will test it for a while and if it's working well and anyone is interested I will share it with you.
If I did it in 10 minutes that means Razer can implement it in a way more elegant way for no time.
It basically toggles the display frequency from 240Hz to 60Hz and brings it back to 240Hz automatically so you can assign a key combination in your Razer Synapse to launch the app when the problem appears.
This way at least we will not have to put the computer into sleep mode and bring it back.
It takes just a second to loop throughout the modes.
I will test it for a while and if it's working well and anyone is interested I will share it with you.
If I did it in 10 minutes that means Razer can implement it in a way more elegant way for no time.
Yesterday, I spoke to Amazon Customer Service about my Razer Blade 15 2070 Max-Q 240hz. People from Amazon contacted the Razer warranty team about my problem. They say that this is a problem many people suffer from Intel Graphics fault. Razer said that there will be an upcoming update but did not specify when. I can return this device by the 20th of this month, but I really love it and want a solution. Razer support team please help us. We have paid a lot of money for this device and this is an error we did not expect.
After trying all the other suggestions on here with no improvement, the one that finally fixed it for me was switching the screen to 60Hz. I saw that there was another razer update recently, so I downloaded and installed it. Tried switching back to 240 Hz and it went black within two hours. Switched back to 60 Hz and problem gone again. maybe they can create a patch update to resolve it.
Well if that’s the state of Razer’s tech support then we have to take care of the problem by ourselves. I will code an app to automatically switch to 60Hz then back to 260Hz and release the download link here.
I may need beta testers to confirm it’s working.
However I will need to make some research and tests.
The real challenge would be to find a way to detect when the problem appears. I will sniff the Windows system events and see what I can do.
I may need beta testers to confirm it’s working.
However I will need to make some research and tests.
The real challenge would be to find a way to detect when the problem appears. I will sniff the Windows system events and see what I can do.
Mine is in the same shape, I've reinstalled Windows 4 times and tried all the troubleshooting steps I can find or think of. The issue only crops up when I'm using 240hz and the computer has gone to sleep and wakes up or the screen saver has come on and is dismissed.
The only solutions I have found are switching to 60hz mode, rebooting, or using Linux (Pop!_OS 19.10 to be specific). For the price of this machine it's ridiculous that this issue is as prevalent as it is and that a solution has not been found.
Specs:
Razer Blade 15 Advanced Mid-2019
1080p 240hz Display
Standard 16GB RAM
Standard 512GB NVMe SSD
RTX 2070 Max-Q
BIOS version 1.04
The only solutions I have found are switching to 60hz mode, rebooting, or using Linux (Pop!_OS 19.10 to be specific). For the price of this machine it's ridiculous that this issue is as prevalent as it is and that a solution has not been found.
Specs:
Razer Blade 15 Advanced Mid-2019
1080p 240hz Display
Standard 16GB RAM
Standard 512GB NVMe SSD
RTX 2070 Max-Q
BIOS version 1.04
lucaslayf
Any updates on this?
After changing every single possible setting in my computer, it works most of the time.
I still get the black screen problem once or twice when I open the computer lid, but after that it got a bit better.
Not at all. Neither from the Razer support. They keep repeating to reinstall drivers etc. It's clearly there is no radical solution at this point.
The only temporary solution so far is to switch to 60Hz and bring it back to 240Hz.
Any updates on this?
After changing every single possible setting in my computer, it works most of the time.
I still get the black screen problem once or twice when I open the computer lid, but after that it got a bit better.
After changing every single possible setting in my computer, it works most of the time.
I still get the black screen problem once or twice when I open the computer lid, but after that it got a bit better.
Hello,
I just bought Razer Blade mid 2019, 15" 240Hz model with NVidia RTX2080 maxq design.
I have the widely spread issue with the black screen. It appears randomly while I'm using the display on 240Hz.
Please advise -- it's very frustrating.
I just bought Razer Blade mid 2019, 15" 240Hz model with NVidia RTX2080 maxq design.
I have the widely spread issue with the black screen. It appears randomly while I'm using the display on 240Hz.
Please advise -- it's very frustrating.
I have GTX 2070 Max Q with 240hz and have the same problem. Razer please help! Driver reinstalled and everything still not solving the problem!
I have been having this issue and tried all of the suggestions listed above.. I'm still having issues. Today especially, I got slammed with all of the black screens.. For a laptop I received on October 9th, I guess I am crap out of luck on a return/warranty... It's going to be hard to recommend this product as it barely works normally... I've been sitting in Razer Live Chat Support for 30 minutes and have yet to talk to somebody..
Sorry man. Next time go through Amazon. Don’t waste precious life time dealing with problems that shouldn’t exist.
Sent my item back for replacement and got ignored for more than a week. Then they just say sorry theres no stock.
Userlevel 7
- Razer Support
- 7595 replies
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22 October 2019
lucaslayf
Any updates on this situation from Razer?
The issue is unique per laptop. There are some resolved while others were escalated to the Support Team. Should anyone still have the issue, please send me a PM.
Try setting your computer to NEVER sleep or turn the screen off while plugged in. Works for me thus far...
Still no update.
JF
Still no update.
JF
Any updates on this situation from Razer?
Well it lasted a 19 minutes until I got the black screen again ...
Changed to 60hz now and as for many here the situation gets better.
It's a shame to have to discard one of the best features of the laptop, which we pay so much for, in the 240hz screen, to make sure the screen works at all.
I hope Razer offers a quick solution to this
Changed to 60hz now and as for many here the situation gets better.
It's a shame to have to discard one of the best features of the laptop, which we pay so much for, in the 240hz screen, to make sure the screen works at all.
I hope Razer offers a quick solution to this
I am having the same problem and have been in talks for a week now with both Razer and Microsoft, and nothing seems to fix it. Like many here, the computer sometimes holds for hours when I'm gaming, but if I come back after letting it closed/sleeping, it gets impossible to use due to black screens until I restart the computer.
I have now set my battery preferences to best performance (when plugged in) and NVidia to always use the dedicated graphics card. Let's see how it works ...
I have now set my battery preferences to best performance (when plugged in) and NVidia to always use the dedicated graphics card. Let's see how it works ...
You set your computer to never sleep and never turn the screen off?
If I have one more black screen Amazon is getting a refund request. Way too much money invested to be having these kinda problems. Razer should be pretty embarrassed as a company right now for releasing a faulty product. Just another result of corporate greed. Why QA a product when you can just push it on the public immediately for higher profits and let THEM deal with the problems??? Annoyed? Yep. This is my second $3500 lemon.
If I have one more black screen Amazon is getting a refund request. Way too much money invested to be having these kinda problems. Razer should be pretty embarrassed as a company right now for releasing a faulty product. Just another result of corporate greed. Why QA a product when you can just push it on the public immediately for higher profits and let THEM deal with the problems??? Annoyed? Yep. This is my second $3500 lemon.
When my screen goes black, I can click Ctrl+Alt+Delete, the task Mgr screen comes up, I click Cancel, and the screen is back to normal.
I had tried the power settings recommendation, but the issue still occurred, both when the laptop is plugged in or on battery.
So, I tried the 'Select the Nvidia GPU in the Nvidia panel manually instead of select automatically' technique. It seemed to stop for a day or so, but the spontaneous black screen came back.
Today, I made sure that I updated the Nvidia graphics driver in the GEForce experience. (I'm using 436.48 now).
I also changed the refresh rate from 240 to 60.
I will post back to see if these changes make any difference. If it's the refresh rate, I sure would love for Razer to issue an update so that I could switch it back to 240!
I had tried the power settings recommendation, but the issue still occurred, both when the laptop is plugged in or on battery.
So, I tried the 'Select the Nvidia GPU in the Nvidia panel manually instead of select automatically' technique. It seemed to stop for a day or so, but the spontaneous black screen came back.
Today, I made sure that I updated the Nvidia graphics driver in the GEForce experience. (I'm using 436.48 now).
I also changed the refresh rate from 240 to 60.
I will post back to see if these changes make any difference. If it's the refresh rate, I sure would love for Razer to issue an update so that I could switch it back to 240!
ThomasHedegaard
@jamesfox27 I tried the same, i.e. changing the power settings. I also tried the approach from @SJerc - I still experience black screens though. Still, for me the only thing to do is to bump it down to 60hz to avoid black screens... Sad times... Fyi @Razer.Speedcr0ss
I’d be looking for a refund. We didn’t pay $$$ to use a gaming computer at 25% of its refresh capacity.
@jamesfox27 I tried the same, i.e. changing the power settings. I also tried the approach from @SJerc - I still experience black screens though. Still, for me the only thing to do is to bump it down to 60hz to avoid black screens... Sad times... Fyi @Razer.Speedcr0ss
ThomasHedegaard
So 8 days ago(exactly 8 days as I've been logging this, but waiting to confirm anything until at least a week had passed), I went into Razer Synapse, and turned the refresh rate from 240 down to 60. Ever since, i.e. during a whole week of using this laptop extensively without an external monitor, I can confirm that the random-black-screen-issue DOES NOT HAPPEN. It truly sucks going down to 60 herz when one was getting used to 240, and it obviously sucks even more, when one of the main reasons for buying this machine, was the 240 refresh rate selling point, and then giving into this kind of price tag!
Anyway... @Razer.Speedcr0ss thank you for the update earlier, that is exactly the kind of message I've been requesting as well, just to let people know what's happening from Razer's side(even if nothing new has happened yet) - please keep them coming. Also, please pass this information on the the escalation team members working on this case. It seems it's somewhat related to refresh rate. Again, ever since I changed settings to show 60 instead of 240hz(using Razer Synapse to change this setting), the issue stopped happening, while before when on 240, it used to happen anywhere between 10 - 40 times in a day...
Can more people please try this approach and let us know whether it changes the situation on your side?
NB: I have not tried the steps @SJerc suggests above, yet.
--- I can confirm going down to 60 worked for me as well. Might as well buy a HP then... Try changing your power settings to never letting the computer sleep or letting the screen turn off while plugged in. Tried it and so far no issues. And I get to keep my 240 =P
JF
***FIXED (for me anyways)***
Right click on the battery icon in the system tray. Click on "Power Options". I am on the "Balanced (recommended)" plan. Click on "Change Plan Settings". When Plugged in, select Turn off the display: Never and Put the Computer to sleep: Never.
So far... this has worked for me. Not a single black screen. Fingers crossed. Still a stupid problem. But... it'll do for now.
Lemme know if this works for you guys...
JF
Right click on the battery icon in the system tray. Click on "Power Options". I am on the "Balanced (recommended)" plan. Click on "Change Plan Settings". When Plugged in, select Turn off the display: Never and Put the Computer to sleep: Never.
So far... this has worked for me. Not a single black screen. Fingers crossed. Still a stupid problem. But... it'll do for now.
Lemme know if this works for you guys...
JF
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