Razor Blade 15 Periodical Black Screen | Razer Insider

Razor Blade 15 Periodical Black Screen


Hello.

I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed.

Do you have a suggestion for a solution to this problem?

Greetings, Manfred

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133 Replies

Userlevel 7
lucaslayf
I got a replacement Blade and also have the flickering problem.
Similar to what I had before, it happens more often after the computer comes back to sleep.
This time I don't have Synapse, Cortex or GeForce experience installed ... and still have the problem.


Hey @lucaslayf! Are you still experiencing the flickering issue? Have you contacted our Support Team regarding this? Please send me a PM. I'll pick it up from there.
I'm currently experiencing the same issue with the Mid 2019 2080 Max Q. Randomly goes black and I have to put the machine to sleep and back on again.

I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted it will allow you to install the driver.

Still testing so fingers crossed the latest driver gets rid of the flickering to black.

https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630
Userlevel 7
Kidona
I'm currently experiencing the same issue with the Mid 2019 2080 Max Q. Randomly goes black and I have put the machine to sleep and back on again.

I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted it will allow you to install the driver.

Still testing so fingers crossed the latest driver gets rid of the flickering to black.

https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630


I appreciate the workaround. Feel free to update us on the results. Don't hesitate to send a PM should you need additional assistance.
Sovoltron
I received an intel driver update for the display mid Jan and it fixed the black screen issues but now it is flickering black sometimes then goes away.


So the issue is worst now after the new windows update. It will flicker more often to the point it just cuts out to completed blackness. Back to putting it on sleep and waking it up......or just 60hz.

Razer please patch
I'm trying to install the latest Intel drivers for the 630 but I get an error saying I need the manufacturer's drivers instead. Anyone found a workaround? https://downloadcenter.intel.com/download/29426/Intel-Graphics-Windows-10-DCH-Drivers?product=126790 @Kidona
lucaslayf
I'm trying to install the latest Intel drivers for the 630 but I get an error saying I need the manufacturer's drivers instead. Anyone found a workaround? https://downloadcenter.intel.com/download/29426/Intel-Graphics-Windows-10-DCH-Drivers?product=126790 @Kidona


You have to disconnect from the internet first then go to device manager and uninstall the intel graphics driver. After reboot the driver won't auto update and you then should be able to install that intel drive.
Razer.SpeedCr0ss
I appreciate the workaround. Feel free to update us on the results. Don't hesitate to send a PM should you need additional assistance.


I got the black screen refresh occur once after my updates. I decided to enable Panel Self refresh on the intel driver whilst power is plugged in and so far going in to day 5 haven't had a black screen flickering yet. Hopefully it stays away permanently though so won't be jumping for joy just yet.
Userlevel 7
Kidona
I got the black screen refresh occur once after my updates. I decided to enable Panel Self refresh on the intel driver whilst power is plugged in and so far going in to day 5 haven't had a black screen flickering yet. Hopefully it stays away permanently though so won't be jumping for joy just yet.


That's good to hear. I can't agree with you more. Please monitor the laptop for now. Feel free to update this thread or send me a PM.