S/N not detecting. Bought from a genuine source with 1 year warranty. mouse not showing up on synapse 3 or 4. Did complete re-install along with driver cleanup no help.
S/N: IO2408H20494031
Question
Razor Deathadder essential RZ01-03850 not showing up om Synapse 3/4
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- Razer Support
Hi thinkVerdigrisIVORY255,
I understand that your Razer DeathAdder Essential is not being detected by Razer Synapse. After checking our database, it appears that the serial number is not found, which could indicate that the device might be counterfeit. Please refer to the list of authorized Razer resellers to confirm that your Razer device is genuine.
If you need further assistance, feel free to send me a PM with your device’s proof of purchase for verification. You can save it via Google Drive. Thank you for understanding.
*Thread locked to curb the conversation to PMs.
+1S/N not detecting. Bought from a genuine source with 1 year warranty. mouse not showing up on synapse 3 or 4. Did complete re-install along with driver cleanup no help.
S/N: IO2408H20494031
Could you post a photo of the bottom of the mouse (connected to PC, working ofc)?
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