Razor Kiyo keeps shutting off | Razer Insider
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Razor Kiyo keeps shutting off

  • December 29, 2020
  • 2 replies
  • 75 views
M
I have had the razor kiyo for about 2 weeks now with no issues until yesterday. When I open streamlabs OBS or the synapse app the camera works fine for about 5 minutes then just cuts off. I don't know what the issue is as I have all the updated drivers, I have tried uninstalling and reinstalling both the camera and drivers but nothing seems to work. Any help with this would be great because the customer service has been no help. Thanks.
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    2 Replies

    Razer.Speedcr0ss
    Hi there! Thanks for creating this thread. Were you able to repair your Razer Synapse 3.0? If you haven't, please follow the steps below: 1. Right-click the Start button. 2. Select Apps and Features. 3. Search for Razer. 4. Select Synapse. 5. Choose to uninstall. 6. "Uninstall" again. 7. Wait for the Razer menu to open, then select "Repair". 8. Wait for the repairing process to finish and restart once it prompts you. 9. Central services will request you to log in, then launch Razer Synapse.
    M
    • majorvalor
    • Author
    • December 30, 2020
    Razer.SpeedCr0ss
    Hi there! Thanks for creating this thread. Were you able to repair your Razer Synapse 3.0? If you haven't, please follow the steps below: 1. Right-click the Start button. 2. Select Apps and Features. 3. Search for Razer. 4. Select Synapse. 5. Choose to uninstall. 6. "Uninstall" again. 7. Wait for the Razer menu to open, then select "Repair". 8. Wait for the repairing process to finish and restart once it prompts you. 9. Central services will request you to log in, then launch Razer Synapse.
    This didnt change anything. The camera still keeps cutting off.
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