Razor Kiyo Stopped working mid call | Razer Insider
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I purchased a Razor Kiyo a few years ago, 2020 I think. It has been running fine until about 2 weeks ago. It turned on without any problems and connected to MS Teams, but as I was in the middle of a Teams call, the light flickered before disconnecting from Teams. 

I updated the firmware, tried uninstalling and reinstalling Cortex and Synapse, but that did not help.  I have even tried moving it from the docking station to the laptop USB itself, but nothing seems to work, even though the camera is connected and powered on. 

If I reconnect they reappear in the apps (Teams) menu until I try to turn it on and then it disconnects and disappears from the camera devices list in Control Panel. 

I did recently (three days prior to this failure) get a new laptop with the latest Windows 11 install on it, and plugged the camera in to install all related software.  Don’t know if this is an issue, but basically now I am unable to use the camera.

Please advise on repair/ replacement options?

TIA

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