Razor Tartarus Pro D-Pad not customizable | Razer Insider
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Question

Razor Tartarus Pro D-Pad not customizable

  • August 9, 2025
  • 4 replies
  • 68 views

I logged into my game and noticed that my D-pad was unresponsive. Synapse showed everything should be normal. I performed a factory reset of the Tartarus Pro and noticed the following for the D-Pad.

 

Using Notepad, I tested the binding ability of the D-Pad and Synapse. To “UP” I bind “Space” using Navigation and Key Recording and it works. To “Down” I bound another Alphanumeric value “A”. Same for “Left” and “Right”. They all worked.

Then to “Key 20” I bind “ESC” and “Key 20” works BUT the D-Pad returns to “Default” values and Synapse does not show any change. After Binding any other Key besides the D-Pad, the D-Pad will only perform default functions.

I repeated a half a dozen times and received the same result. All using Notepad. Then I wrote this explanation to recreate the steps to error. #workinghard

 

Edit:

I also performed the following steps:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Does not correct the described error.

This topic has been closed for replies.

4 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • August 12, 2025

What Synapse version are you using?


  • Insider Mini
  • August 12, 2025

I have the same issue; tried the same steps. No luck. Something is broken.


Razer.ScarletRouge

Hey there, ​@TsunamicZeuxx!

Thank you for sharing your concern here. Please send me a private message together with your device’s serial number so I can check its details here in our system and provide a workaround for your issue. Thank you for understanding.
 

*Thread locked to curb conversation to PM.


Razer.ScarletRouge

Hi, ​@Pryxm1!

Please send  me a private message together with your device’s serial number so I can also assist you further. Thank you!