Razor tournament edition Headset usb crackling sound ! | Razer Insider

Razor tournament edition Headset usb crackling sound !

P
My problem is and im not alone,

Simply when using the headset with the usb adaptor for listening to youtube, windows media player or any media player and also happens when in gaming with the mic trurned on, i get a crackling sound ( kind of sounds like a gate effect on the audio with a slight distortion) that happens randomly, not all the time but enough for it to be a huge problem for me ! im certain its a problem with the razer usb sound device rather than the headphones as i dont get the same problem using the headphones on their own, ive tried keeping updated with new drivers and the razer software, but nothing has solved the issue !

Will i be able to either get a refund or replacement for a different model that works ? im still under warranty

Thanks, Chris
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5 Replies

R
Can you send us the serial number of your Razer headset through PM? If you have a sample recording of the said issue, that would be better. Also, include the link of this thread. Let's continue from there.
P
Razer.FatKidWanderer
Can you send us the serial number of your Razer headset through PM? If you have a sample recording of the said issue, that would be better. Also, include the link of this thread. Let's continue from there.
hey pal,

Christopher Gilroy, [email]Pobsky@googlemail.com[/email], 07305967047, 11 Hawthorne Road, Bolton, Bl35Re, England, UK, P/N RZ04-02051000-R3M1, S/N hn1843d08401917,
P
how can i send you a recording i can record it by doing a screen capture via nvidia shadowplaw or using screen labs, or just record the audio as its the audio thats the problem anyway
P
ive been in touch on twitter with razer support so maybe i just need to wait for them to help
R
I deleted your first post as it contains sensitive information that may be compromised. Please click on my profile picture and click on Start a Conversation so you can send me a message. Any recording would do as long as the issue is clear. You can send the link of the video or audio and we'll check it.

Let's do all of these through PM. We'll be waiting.
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