Really need help with an RMA | Razer Insider
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Really need help with an RMA

  • April 5, 2021
  • 1 reply
  • 2 views
J
I've had to RMA my Razer Turret for Xbox One. I shipped it out with the provided shipping label and it was delivered to Razer and signed for on the 17th of March. I haven't received any other updates so I decided to submit an online support form. I received an email back with a new RMA number and a new shipping label. The people taking over my case don't seem to understand the fact that I already sent the item to them and it has been delivered already. Not sure what else I can do. I am hoping to be able to get in contact with a Razer Support person here. Thank you
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • April 6, 2021
    I'm sorry to hear that your experience with our Support Team hasn't been up to our expected standards. Please allow me to look into your case. Send me your reference number, and I will do my best to help you get this sorted out. *Thread locked to curb the conversation to PMs.
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