This translate as:
perform the recharge and the diamonds do not arrive and it comes out in a pending state, but they took the razer gold from me.

Hi depotsoloUltramarine800, 

I'm sorry to hear that you didn't receive the amount you reloaded to your Razer account. Unfortunately, I don't have much visibility into that part of the system. However, you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. If you need additional assistance, please PM me and let us continue in English so I can assist you accordingly. Have a great day!