What is the process for receiving a faulty product, from what I can tell I will receive a refund for sending back, but will pay shipping fee to return on the pre-printed labels. Any estimates on the pre-printed shipping costs or better to sort myself. Keyboard has couple of issues and not even able to get a single use out of it. First time ordering from Razer and I am not impressed so far. Not a happy customer! If anyone can point me in the right direction that would be amazing, thanks
Question
recieved a faulty product
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- Razer Support
Hi directLightBlueammo115,
Let me assist you with your concern. Please send me a PM with your device’s serial number and tell me more about the issues you’re experiencing so I can provide troubleshooting to fix the issue. I’d appreciate it if you could share a video showing the problem. Save the shareable files via any online drive account listed here. All the best!
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