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recover and unblock

  • June 2, 2026
  • 1 reply
  • 14 views

I lost access to my authenticator app and I do not have my backup codes. I need a 2FA reset for my Razer ID account.

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1 Reply

Razer.Aero
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  • Razer Support
  • June 2, 2026

Hi 515rajrai,

I understand you’re having trouble accessing your account. Since you’ve lost access to your authenticator app and no longer have your backup codes, we’ll need to verify some details privately so I can help reset 2FA on your Razer ID. Please send me a PM with the following information:

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.