Recovery option I am getting "only support running under winpe"

Same here, not working due to “only support running under WinPE”.

Same issue here with my Razer Blade 16. I followed the official steps on how to create and use a system recovery stick for the Razer Blade. After requesting the recovery image from Razer, they provided a zip file which I extracted onto an NTFS USB drive.

When I try to boot from the drive, the razer system recovery starts, but I’m presented with a window that says “Only support running under WinPE”.

I’m not sure how to proceed from here. I’ve seen suggestions about formatting the USB to FAT32, but the image contains an install.swm file that is over 5GB, making FAT32 incompatible.

Any suggestions on how to resolve this would be appreciated!

… same thing here.

I have a clean, new SSD in my Razer Blade 16 2024. Followed the instructions to download and create a recovery image on my USB stick. First i got the error no 5. Now i get the error "only support running under winpe".

Easy solutions like providing the driver files for the mainboard, or the OEM ISO as a download obviously are to easy…  just joking… i would really appreciate such an easy solution. Never had such problems installing a windows on a Notebook.

If there was a price for the worst support… probably razer iwould be on pool position.

I am writing ping pong emails with razer support… Never encountered a company so completely unhelpful.

Good luck everybody… and in case someone knowns how to easily install such a notebook without errors: Feel free to help :)

Hello everyone, I just wanted to share my own experience.

This was my second time using the same system image to restore back to factory settings, the first time it worked fine with the same USB drive I was using, but the second time I had the same issue as above.

Turns out using a TypeC USB doesn't work well with WinPE, luckily my USB has dual ports. Using the old USB standard instead of the type C port fixed my issue. Hope this helps.

I think I found the solution.
The USB stick has to be partitioned as msdos not gpt, and formatted NTFS of course.
So use MBR(Master Boot Record), also known as msdos, and not GPT (GUID Partition Table).

Is anyone seeing that their Factory Tool folder is empty?

To format the drive as NTFS MBR, follow these instructions:

1.Open Command Prompt:Run as Administrator.

On your clean computer, click the Start menu, type cmd, right-click on "Command Prompt", and select Run as administrator.

2.List Your Disks:Identify the USB.

Type diskpart and press Enter. Once the prompt changes to DISKPART>, type list disk and press Enter.

Verification: Look at the sizes to identify your USB stick. For example, a 32GB USB stick will usually show up as approximately 29GB. Note its disk number (e.g., Disk 1 or Disk 2).

3.Clean and Convert:Wipe the USB.

Type the following commands, pressing Enter after each one:

1. select disk # (Replace # with your USB stick's number. Do not get this wrong.)

2. clean (This wipes the USB stick).

3. convert mbr (This explicitly sets the partition scheme to MBR, which the Razer WinPE requires).

Verification: Diskpart will state "DiskPart successfully converted the selected disk to MBR format."

4.Create and Format the Partition:

Now type these commands, pressing Enter after each:

1. create partition primary

2. format fs=ntfs quick (This forces the NTFS file system, bypassing the Windows GUI limit).

3. assign (This gives the USB stick a drive letter so it appears in File Explorer).

4. exit