You give me incorrect code and the card show me that the card have been redeemed without me using it
refun
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- Razer Support
Hello hitPastelYellowONYX841,
Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:
1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.
You can PM me the reference number here so I can help you coordinate with the team. All the best!
*Thread locked to curb the conversation to PMs.
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