Subject: Issue with Serial Number Activation – Possible Error or Counterfeit Check
Dear Razer Support Team,
I recently purchased a pair of Razer headphones from AliExpress on 19.02.2025, but I am unable to activate the serial number. When I attempt to register it, I receive the following error message: "This product is already registered. If you did not register it, please contact Razer Support."
I would like to confirm whether this is a technical issue or if my product might not be genuine. Here are the details of my purchase:
Product: Razer Blackshark v2 X
Serial Number: HN2121D13400545
Purchase Platform: AliExpress (Certified brands and verified authentic products)
Order Number (ID) : 3050180302397075
Could you please assist me with this issue?
Thank you for your help. I look forward to your response.
Best regards,
Sergey Semybratov ( playsemistation@gmail.com )
