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Subject: Issue with Serial Number Activation – Possible Error or Counterfeit Check

 

Dear Razer Support Team,

 

I recently purchased a pair of Razer headphones from AliExpress on 19.02.2025, but I am unable to activate the serial number. When I attempt to register it, I receive the following error message: "This product is already registered. If you did not register it, please contact Razer Support."

 

I would like to confirm whether this is a technical issue or if my product might not be genuine. Here are the details of my purchase:

 

Product: Razer Blackshark v2 X

Serial Number: HN2121D13400545

Purchase Platform: AliExpress (Certified brands and verified authentic products)

Order Number (ID) : 3050180302397075

 

Could you please assist me with this issue?

 

Thank you for your help. I look forward to your response.

Best regards,

Sergey Semybratov ( playsemistation@gmail.com )

 

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2 Replies

Razer.sushi.boi

Hi there, ​@fastFandangoPinkdepot363!

 

I have confirmed that the Razer BlackShark V2 X with serial number HN2121D13400545 was registered to a different account, and the 7.1 Surround Sound has been claimed. Also, third-party resellers like AliExpress are not listed as Razer's authorized stores. Please note that purchasing products from non-authorized dealers can often result in the use of counterfeit, re-boxed, defective, or gray market goods. You can visit this link: https://www.razer.com/store-finder to check the nearest stores where you can buy genuine Razer products. I suggest that you contact them and check for your options. Feel free to drop me a PM if you need further assistance.

 

*Thread locked to curb conversation to PM.


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