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Subject: Issue with Serial Number Activation – Possible Error or Counterfeit Check Dear Razer Support Team, I recently purchased a pair of Razer headphones from AliExpress on 19.02.2025, but I am unable to activate the serial number. When I attempt to register it, I receive the following error message: "This product is already registered. If you did not register it, please contact Razer Support." I would like to confirm whether this is a technical issue or if my product might not be genuine. Here are the details of my purchase: Product: Razer Blackshark v2 XSerial Number: HN2121D13400545Purchase Platform: AliExpress (Certified brands and verified authentic products)Order Number (ID) : 3050180302397075 Could you please assist me with this issue? Thank you for your help. I look forward to your response.Best regards,Sergey Semybratov ( playsemistation@gmail.com )

Razer.sushi.boi · Answer

Hi there, ​@fastFandangoPinkdepot363!I have confirmed that the Razer BlackShark V2 X with serial number HN2121D13400545was registered to a different account, and the 7.1 Surround Sound has been claimed. Also, third-party resellers like AliExpress are not listed as Razer's authorized stores. Please note that purchasing products from non-authorized dealers can often result in the use of counterfeit, re-boxed, defective, or gray market goods. You can visit this link: https://www.razer.com/store-finder to check the nearest stores where you can buy genuine Razer products. I suggest that you contact them and check for your options. Feel free to drop me a PM if you need further assistance.*Thread locked to curb conversation to PM.

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