Registration headphones bug | Razer Insider
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Question

Registration headphones bug

  • October 14, 2026
  • 1 reply
  • 2 views

Hello Razer Support,

 

I recently purchased a new pair of Razer BlackShark V2 X headphones and tried to register them on the Razer website to activate the 7.1 Surround Sound feature.

 

However, the website says that my headphones are already registered to another account. I purchased them from a store on Kaspi.kz, and I cannot activate the feature.

 

Could you please check whether my serial number is already registered, help me determine the reason, and assist me with activating the 7.1 Surround Sound feature?

 

I can provide my proof of purchase, serial number, and screenshots of the error.

 

Thank you for your help.

This topic has been closed for replies.

1 Reply

Razer.sushi.boi
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Hi there, ​@Vadimus333!

 

It seems like you have purchased a counterfeit headset. I’ll double-check everything just to be sure. Please drop me a message via PM along with your headset’s serial number so I can validate it and check the registration. Looking forward to your reply!

 

*Thread locked to curb conversation to PM.

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