Hello Razer Support,
I recently purchased a new pair of Razer BlackShark V2 X headphones and tried to register them on the Razer website to activate for the 7.1 Surround Sound feature.
However, the website says that my headphones are already registered to another account. I purchased them from a store on Tiktok and I cannot activate the feature.
Could you please check whether my serial number is already registered, help me determine the reason, and assist me with activating the 7.1 Surround Sound feature?
I can provide my proof of purchase, serial number, and screenshots of the error.
Thank you for your help.