registration loop: unable to download restore files | Razer Insider
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registration loop: unable to download restore files

  • December 12, 2025
  • 1 reply
  • 27 views
I

Hi Razer Support,

 

I’m trying to download the system recovery image through the Self-Service Recovery page, but I’m stuck in a registration loop.

 

On the page “Your Registered Systems,” my laptop appears as registered and I can select it. However, after selecting it, the site still displays: “Please register your device to continue with your recovery image request.” It won’t proceed.

 

Device details shown on the page:

 

  • Product: Razer Blade 18
  • Product Code: RZ09-05297ER3-R3U1
  • Serial Number: BYXXXXXXXXXXXXX

 

 

What I’ve tried:

 

  • Logging out/in and retrying
  • Trying a different browser / private browsing
  • Clearing cache/cookies

 

 

Same result each time.

 

Could you please verify that my device is properly registered on the backend for recovery-image access and either enable the self-service recovery download for my serial number or provide an alternative way to obtain the recovery image?

 

I can attach a screenshot of the error if needed.

 

Thank you.

    This topic has been closed for replies.

    1 Reply

    Razer.ScarletRouge

    Hey there, ​@Ignignokt7 
     

    I understand that you want to download the system recovery image for your Razer Blade 18. Please send me a PM together with your device's serial number so I can check our system to confirm your device registration. Also, kindly provide a screenshot of the error message you are encountering so I can take a look and attach it to your case. 
     

    You can upload the screenshot to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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