HonoluluBluesightbit211
I was charged for reloading my gold but never got it

Hi @HonoluluBluesightbit211,

Razer Gold reload with a credit / debit card failed.

Your reload may be declined if suspicious or fraudulent activity is detected. We recommend that you:

• check your billing information
  
  
• try reloading at a later time, or
  
  
• use a different payment method
  
  

If there is a deduction on your credit or debit card, your card issuing bank will typically release the funds within a few working days. It is common practice for banks to temporarily hold funds from your card during a transaction but please be assured that Razer will not collect the funds if your reload fails.



If your funds are still on hold one week after the failed reload attempt, please contact your bank directly for assistance.



Reload was successful but did not receive any Razer Gold.

Some transactions may take longer than usual due to server delays and unforeseen circumstances. If you did not receive your Razer Gold after 24 hours, please contact Razer Gold Customer Support with the following information:

• Razer Gold Transaction ID
  
  
• Date / time of transaction
  
  
• Proof of purchase (e.g. payment receipt)
  
  
• Mobile number (if reloading with a mobile phone line)
  
  

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