Removed key on Steam | Razer Insider
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Removed key on Steam

  • 30 March 2023
  • 25 replies
  • 577 views

Userlevel 2

I bought a game activation code,Resident Evil 7 Gold Edition & Village Gold Edition,activated it, and it was removed from my Steam account a few hours later, and now I haven't received a refund. Now either give me a new game activation code or give me a refund

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Best answer by Razer.Speedcr0ss 31 March 2023, 05:43

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25 Replies

I had a same problem as you.

Userlevel 1

I bought it last night and didn't receive a cdk or refund.

I had a same problem as you.I want to ask customer service what happened? Why do you want to recycle the game I purchased? If you recycle it, you haven't sent me an email to notify me, and I haven't received a refund! You give me an explanation! "If you recycle the key, it is equivalent to a transaction that has not been completed and requires a refund or compensation. Otherwise, we will sue you for fraud through legal means."

Userlevel 1

I had a same problem as you.I want to ask customer service what happened? Why do you want to recycle the game I purchased? If you recycle it, you haven't sent me an email to notify me, and I haven't received a refund! You give me an explanation! "If you recycle the key, it is equivalent to a transaction that has not been completed and requires a refund or compensation. Otherwise, we will sue you for fraud through legal means."

At least you have received it. I haven't received it at all. The money has been paid, but it has been shown to be processed until today! And you have recycled it and I haven't received any notice! I haven't received any refund.

I had a same problem as you.

I had a same problem as you.I want to ask customer service what happened? Why do you want to recycle the game I purchased? If you recycle it, you haven't sent me an email to notify me, and I haven't received a refund! You give me an explanation! "If you recycle the key, it is equivalent to a transaction that has not been completed and requires a refund or compensation. Otherwise, we will sue you for fraud through legal means."

At least you have received it. I haven't received it at all. The money has been paid, but it has been shown to be processed until today! And you have recycled it and I haven't received any notice! I haven't received any refund.

yep~I has received it,but Steam reminded me that the key was reversed, indicating that the transaction was not completed as agreed. They must provide us with an explanation and must compensate for the existence of a refund

Userlevel 1

I had a same problem as you.I want to ask customer service what happened? Why do you want to recycle the game I purchased? If you recycle it, you haven't sent me an email to notify me, and I haven't received a refund! You give me an explanation! "If you recycle the key, it is equivalent to a transaction that has not been completed and requires a refund or compensation. Otherwise, we will sue you for fraud through legal means."

At least you have received it. I haven't received it at all. The money has been paid, but it has been shown to be processed until today! And you have recycled it and I haven't received any notice! I haven't received any refund.

yep~I has received it,but Steam reminded me that the key was reversed, indicating that the transaction was not completed as agreed. They must provide us with an explanation and must compensate for the existence of a refund

There is no refund in Razer's QA, but this has constituted fraud! If necessary, I will gather some deceived players to sue together and use legal means to let Razer know the end of the deception!

me too

same problem

same problem, no refund and no games

no game and no refund🙃

So I want to know how to deal with this trouble, and I have the same problem as you.

no game and no refund🙃

no game and no refund🙃

NO GAME OR REFUND. I THINK RAZER STAFFS URGENTLY NEED SOME COFFIN MONEY FOR THEIR FAMILIES.

I has received it,but Steam reminded me that the key was reversed, indicating that the transaction was not completed as agreed. They must provide us with an explanation and must compensate for the existence of a refund

I had a same problem as you.

same problem here, Razer do nothing but remove our code on steam

If there's a class action lawsuit, let me join in.

I also encountered this situation, now it seems that even if it is a refund, it will only become the mall currency that recharges it, do you have any good solutions? I want a cash refund

serious??

Userlevel 7

Hi dlzrr, and to the rest of the Insider on this thread! Sorry for the inconvenience. Razer is aware of this incident. Here’s our official statement regarding the Razer Gold transaction-related concern: https://www.reddit.com/r/razer/comments/126v31e/resident_evil_key_replacement_refund_update/. Should you need additional assistance, please submit a Razer Gold Support ticket here: https://mysupport.razer.com/app/gold/ticket. Thanks for your understanding and cooperation.

Userlevel 1

ME TOO

Hi dlzrr, and to the rest of the Insider on this thread! Sorry for the inconvenience. Razer is aware of this incident. Here’s our official statement regarding the Razer Gold transaction-related concern: https://www.reddit.com/r/razer/comments/126v31e/resident_evil_key_replacement_refund_update/. Should you need additional assistance, please submit a Razer Gold Support ticket here: https://mysupport.razer.com/app/gold/ticket. Thanks for your understanding and cooperation.

I have not get the key so far!

Userlevel 7

ME TOO

Hi dlzrr, and to the rest of the Insider on this thread! Sorry for the inconvenience. Razer is aware of this incident. Here’s our official statement regarding the Razer Gold transaction-related concern: https://www.reddit.com/r/razer/comments/126v31e/resident_evil_key_replacement_refund_update/. Should you need additional assistance, please submit a Razer Gold Support ticket here: https://mysupport.razer.com/app/gold/ticket. Thanks for your understanding and cooperation.

I have not get the key so far!

 

Hey sjr0814 and Castiel_yan! Have you both submitted a case number to our Razer Gold Team already? If you have, please send it to me via PM so I can communicate and cascade them to our Razer Gold Support Team. I appreciate your mutual support for our initiative to help out every customer affected by the revoked keys from Resident Evil 7/8.

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