My razer ENKI started to sink when I sit on it. As it's 3 years old it's just outside of warrenty so I'm trying to change the gas cylinder myself. Problem is, I can't get the wheelbase off the cylinder...
I've followed the instructions and watched many video demonstrations, but no matter how much WD-40 I use, or how hard I hammer it, it will not budge. Has anyone got a tip as to how I can get the wheelbase off so I can change the cylinder?
Thank you in advance!
Hey there,
I understand that you want to remove your wheel base from your Razer Enki. You can submit a ticket through this link for further assistance.
Once there, navigate to "Lifestyle products" > "chairs" > enter your serial number, and then submit your request. Our Support Team will then be able to assist you with your chair spare part request.
Alternatively, you can send me a PM together with your device’s serial number, and I can help you initiate a support ticket and forward it to the relevant team. Thank you!
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