One of the welds connecting a wheel to the base of my Enki X chair failed, and now the wheel has come off and cannot be re-attached. Is there any way to order a replacement base since it doesn’t seem like this can be fixed myself as it was welded piece.
Thanks!
Hello abeartech,
Let me assist you with your concern. I understand that your need you want to request a spare part for your Razer Enki X. Please PM me and help answer a few questions for documentation purposes:
What exactly happened?
Was there any incident that occurred before the issue occurred?
What activities were you doing before the issue occurred?
Did someone use your gaming chair, whose height and weight are beyond the gaming chair’s capacity?
As part of the process, kindly send a video, and picture showing a clear vision of the issue for reporting purposes. Kindly upload it to Google Drive and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Then share the link with us.
Also, fill out the following so I can initiate a case on your behalf:
Product Name: Razer Enki X
Product Code/Number:
Product serial number:
Full name:
Email:
Mobile/Phone Number:
Street Address:
City:
State:
Postal Code:
Country:
Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No
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