Replacement Dongle for Blackshark V2 Pro 2023 | Razer Insider
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Replacement Dongle for Blackshark V2 Pro 2023

  • December 20, 2024
  • 4 replies
  • 713 views
vineTartOrangepulse947

Hello, 

I lost my dongle for my blackshark v2 pros (2023 pc edition, it also has a red box that says Tom’s Hardware Editor’s Choice on the box) and cannot for the life of me find a new one. I tried one off amazon but couldn’t get it to pair, and have exhausted every idea I can think of. Bluetooth for them is terrible and the audio quality drops severely when I use the built in mic. I paid 200 bucks for them brand new back in early October and would just like to use them again. If anyone could help me get a new dongle and get it paired, I would be eternally grateful. 

 

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4 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • 7230 replies
  • December 20, 2024

I’d contact Razer Support directly for a paid dongle replacement, since it’s not available via their website as a spare part.

vineTartOrangepulse947

would they require a receipt? like I said the dang thing was bought back in October and the receipt is loooong gone sadly. 

vineTartOrangepulse947

I also cant seem to find where to ask for a new dongle on their support page. if anyone could help guide me id greatly appreciate it.

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7230 replies
  • December 21, 2024
vineTartOrangepulse947 wrote:

would they require a receipt? like I said the dang thing was bought back in October and the receipt is loooong gone sadly. 

For paid dongle? No. Just tell them you’ve lost it and want to buy a replacement one.

Here’s Razer Support page where you can submit a ticket (type serial number and you’ll have some options to contact them) https://mysupport.razer.com/app/warranty-support

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