Replacement dongle request for Razer Viper V3 Pro | Razer Insider
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Replacement dongle request for Razer Viper V3 Pro

  • October 1, 2026
  • 1 reply
  • 9 views

Hi Razer Support,

I have unfortunately lost the original HyperPolling wireless dongle for my Razer Viper V3 Pro.

I understand that this specific mouse requires its own dedicated original receiver and does not pair with the standard standalone HyperPolling dongles sold in retail stores.

Could you please assist me in getting or purchasing a replacement wireless dongle for my mouse? Here are the details of my device:

  • Product Name: Razer Viper V3 Pro

Please let me know how we can proceed with the replacement and what the next steps are.

Best regards,

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge
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​Hey there, ​@techSchaussPinkGARNET987 

 

I understand that you have lost the original HyperPolling wireless dongle for your Razer Viper V3 Pro and would like to obtain a replacement.


According to our warranty policy, claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Razer's recommended parameters are not covered under warranty. Because of this, a lost dongle would not be eligible for a warranty replacement.
 

Please be advised that the Razer Viper V3 Pro, Razer DeathAdder V3 Pro (Smooth-Touch Edition), and Razer Viper Mini Signature Edition use a dedicated HyperPolling Wireless Dongle. Therefore, it does not work with the generic Hyperpolling dongle. 

 

That said, I’d still be happy to help explore available options for purchasing a replacement dongle. I can check our replacement parts website to see if we have a stock for a replacement dongle for your device. Please send me a private message along with your device's serial number and country of residence so that I can check our system for replacement stock availability in your area. Thank you!

 

 

 

*Thread locked to curb conversation to PM. 

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