Replacement for BS v3 pro dongle | Razer Insider
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Question

Replacement for BS v3 pro dongle

  • March 27, 2026
  • 2 replies
  • 63 views

Hello, my black shark v3 pro wireless dongle for the xbox has stopped working. i have tried plugging it into multiple different devices and nothing has worked. the light simply will not turn on. how can i order a replacement one? or is there some sort of warranty for the dongle? please get back to me with the information because i cannot find the dongle anywhere.

2 Replies

FiszPL
Vanguard
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  • VANGUARD
  • March 27, 2026

This is a fairly new headset. Why you don’t use your warranty if the dongle just died? 

https://mysupport.razer.com/app/warranty-support


  • Insider Mini
  • May 2, 2026

I tried that and they kept sending me the dongle used for xbox / usb with a switch. PC wont let it pair with the utility, have been dealing with this for months with no fix.