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Replacement Laptop

  • November 4, 2021
  • 1 reply
  • 23 views
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Hi, So, I'm not getting anything other than "we can't give you more information," in any other Razer support channel. I'm hoping that maybe I can get an official response here. I received a brand new Razer Blade 17 (*Omitted) a few weeks ago. Less than 24 hours later, I noticed some problems with the screen glitching and flickering. I sent it in a few days later, after having to go back-and-forth with support all that time just to get an RMA number, and it was received by the Razer warehouse. I was told 1-2 days for processing it, 3-5 to send out a replacement. We're pas that, now, and I still do not have any actual information. When I requested information, I was given a canned response for the 1-2 days, followed by 3-5 days. If I got a tracking number right now, I presume it'd take 5-7 days to receive a replacement. Does Razer measure their warranty service SLA in weeks or months? Curious as I am debating whether or not to cut my losses on this product. Considering the absolutely terrible service that I've gotten for this, I'm pretty sure this is my last Razer laptop - possibly my last Razer product, as well. I'd like some idea of when this might show up. I'm already burning through the RazerCare plan that I ordered with the device - only I do not actually have a device.
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    1 Reply

    Razer.Speedcr0ss
    darkstrikerds2
    Hi, So, I'm not getting anything other than "we can't give you more information," in any other Razer support channel. I'm hoping that maybe I can get an official response here. I received a brand new Razer Blade 17 (RZ09-0406CE63-R3U1) a few weeks ago. Less than 24 hours later, I noticed some problems with the screen glitching and flickering. I sent it in a few days later, after having to go back-and-forth with support all that time just to get an RMA number, and it was received by the Razer warehouse. I was told 1-2 days for processing it, 3-5 to send out a replacement. We're pas that, now, and I still do not have any actual information. When I requested information, I was given a canned response for the 1-2 days, followed by 3-5 days. If I got a tracking number right now, I presume it'd take 5-7 days to receive a replacement. Does Razer measure their warranty service SLA in weeks or months? Curious as I am debating whether or not to cut my losses on this product. Considering the absolutely terrible service that I've gotten for this, I'm pretty sure this is my last Razer laptop - possibly my last Razer product, as well. I'd like some idea of when this might show up. I'm already burning through the RazerCare plan that I ordered with the device - only I do not actually have a device.
    That's odd. Sorry to hear about your dissatisfaction with your experience with your repair service. By the way, the turn-around of the sent laptop (in-warranty) for repair is three days from the date it was received by Razer's service center. Please send me your case number or email address via PM so I can review your contact history and tap our Support Team. I'll be locking this thread to curb our conversation privately.
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