Hi Razer Support,
I have a Razer BlackShark V2 Pro 2023 and I need a replacement microphone for it. I cannot find the official replacement mic online.
Can you please tell me where I can buy a compatible replacement microphone for the 2023 version? I am located in Belgium.
Please let me know if you need my serial number, but I prefer to send it privately.
Thank you.
Just so I can better understand the issue, is the microphone physically damaged, missing, or is it connected but simply not working? Also, what troubleshooting have you already tried so far? for example, testing the headset on another device, checking if the mic is detected in Windows or Synapse, reseating the mic, or confirming it isn’t muted in the app or system settings? Please send me a PM with your headset serial number, region, and a copy of the proof of purchase. Kindly upload it to Google Drive, and set it to "Public" or “Anyone Who Has The Link” so we can access the file and I’ll check what replacement options may be available for you. All the best!
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