Dear Razer Support Team,
I am contacting you regarding an issue with my Razer Viper Ultimate wireless gaming mouse (Model: RZ01-03050).
The mouse works correctly when connected via USB cable, and the charging dock appears to function normally. However, the mouse no longer works in wireless mode.
I have tried connecting the USB wireless dongle directly to my PC, using different USB ports, and running the Razer Mouse Pairing Utility. The utility detects the mouse when it is connected via cable, but it does not detect the wireless dongle.
I suspect that the USB wireless dongle may be faulty, although I cannot confirm this.
Could you please let me know if an original replacement wireless dongle is available for my mouse? I live in the United Kingdom, so I would also appreciate information about availability, the price, and shipping options.
If a replacement dongle is available, could you please confirm whether it can be paired with my existing mouse?
I can provide the mouse's serial number, proof of purchase, and any additional information you may need.
Thank you for your assistance.
Kind regards
