Dear Razer Support Team,
I am contacting you regarding an issue with my Razer Viper Ultimate wireless gaming mouse (Model: RC30-030501).
The mouse works fine when connected via USB cable, but I am unable to use it wirelessly. I have tried several troubleshooting steps, including connecting the USB dongle to different USB ports, connecting it directly to my PC, and using the Razer Mouse Pairing Utility. Unfortunately, none of these attempts resolved the issue. The pairing utility detects the mouse when it is connected via cable, but it does not detect the USB dongle.
Based on these tests, I believe the USB dongle is faulty. I would really appreciate it if you could provide me with a replacement USB dongle compatible with my mouse. Its only the USB receiver that is broken. The charging dock is still lighting and charging.
I live in Germany, so I would be grateful if you could let me know whether a replacement is available, whether there are any associated costs, and how shipping would work.
I am happy to provide the serial number.
Thank you for your help. I look forward to hearing from you.
Kind regards
Carlos
