Dear Razer Support Team,
My name is Lucas Campos, and I am the owner of a Razer Blade 16 (model RZ09-0483x).
I am currently experiencing an overheating issue that has been diagnosed by a specialized repair center in Brazil as a vapor chamber failure.
I have confirmed that this part is not available through conventional or authorized sales channels in my region, and I would like to know if it is possible to purchase the replacement vapor chamber directly from Razer, or if there are authorized service centers that can supply the part and perform the repair.
Device information:
• Model: Razer Blade 16 (RZ09-0483x)
• GPU: NVIDIA GeForce RTX 4090
• CPU: Intel Core i9-13950HX
• Serial Number: BY2337N37101315
Kindly provide the following information:
- Availability and price of the vapor chamber for direct purchase;
- Addresses or contacts of authorized repair centers that can perform the replacement;
- Estimated lead time and procedure for shipping the laptop, in case repair must be done at an official Razer facility.
Additionally, I would like to mention that I will be in Florida (USA) from November 5th to November 16th, 2025, and I am available to receive the part or service the laptop during that period if it can simplify the process.
Thank you very much for your attention. I look forward to your response and guidance on how to proceed.