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Request restricted

  • August 20, 2026
  • 1 reply
  • 7 views

I tried purchasing game credits but everytime i request an OTP it says that request restricted. I also tried enabling the two author authentication but it also needs an OTP from my number🫩

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • August 20, 2026

Hello Xionne,

I'm sorry to hear about the issue with your Razer account OTP. Please follow the steps provided below and try again after 15 minutes:

1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try purchasing using a private browser in the Private or Incognito mode.

 

If the steps didn't work you can submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and screenshots showing the error. You can send me a PM  with the case ID  number so I can help you coordinate with the team. All the best!

*Thread locked to curb conversation to PM.

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