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Request Restricted

  • Oct 26, 2026 3:55 PM UTC
  • 1 reply
  • 8 views

I tried to purchase some in game currency using razer gold, it asks for OTP,  but instead of sending code it says “Request Restricted”. How to fix it. I tried changing to google auth in 2FA but everywhere I press it asks for OTP and I dont get the OTP. already contacted support but need a fast solution

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    1 Reply

    Razer.ScarletRouge
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    Hey there, ​@Ahanafhannan 

     

    For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. 

    If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

     

    Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

     

     

    *Thread locked to curb the conversation to PMs.

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