Request to disable 2FA -Phone number is no longer active | Razer Insider
Skip to main content
Question

Request to disable 2FA -Phone number is no longer active

  • June 22, 2026
  • 1 reply
  • 19 views
UltraPinkdailyheat446

Hello Razer Support,

 

I am locked out of my Razer ID account because my registered phone number is no longer active (dead SIM card), and I cannot receive the 2FA OTP code. I also don't have the backup codes.

 

Please help me disable the 2-step authentication for my account so I can log in and update my phone number.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@UltraPinkdailyheat446 

 

I understand that you want to update your mobile number. No worries, let me help you. Please send me a PM together with the following details for verification purposes:

 

1. Razer ID:
2. Email address that is associated with Razer ID:
3. Date of Birth:
4. Full Name:
5. Old Phone number:
6. New Phone number:
7. Country:

 

I am looking forward to your response. Thanks!


*Thread locked to curb conversation to PM.

    CookiesAccessibility statement