Request to Reset 2FA - Lost Phone Number | Razer Insider
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Request to Reset 2FA - Lost Phone Number

  • July 16, 2026
  • 1 reply
  • 3 views
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Hello Razer Support,

I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.

Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.

I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.

I can verify that I am the owner of this account. I can provide:

  • My current Razer ID email address
  • My backup email address
  • Proof of ownership of my registered Razer device
  • Any other information required to verify my identity

Thank you for your assistance.

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • July 16, 2026

Hey DThNg2711,

I understand you’re able to sign in with your email and password but can’t get past SMS 2FA because the code is going to an old phone number you no longer have. To check this further and verify your account, please send me a  PM with the following details:

  • Razer ID
  • Email address associated with your Razer ID
  • Date of birth
  • Full name
  • Old phone number (if you remember it)
  • New phone number
  • Country

 

*Thread locked to curb the conversation to PMs.

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