Request to reset my 2FA - lost phone number | Razer Insider
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Request to reset my 2FA - lost phone number

  • September 30, 2026
  • 1 reply
  • 36 views

Hi Razer Support Team. 

I was trying to use Razer Gold to purchase an in-game subscription but to my surprise there's 2FA that is linked to an old phone number which I do not have access to.

It's been years since I last used this account and I wanted to know if there's a way for me to reset the 2FA so it can go to my new phone number.

Any help would be much appreciated!

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge
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Hey there, ​@radioVividViolet913 
 

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit

If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

 

Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

 

 

*Thread locked to curb the conversation to PMs.

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