Dear Support Team,
I am requesting assistance with resetting the two-step authentication on my account. Unfortunately, I have lost the device with the Authenticator app, as well as all backup codes. As a result, I am unable to log in to my account.
I would appreciate your prompt resolution of this issue. Please let me know if there are any additional details or documents required to verify my identity and restore access.
Thank you in advance for your help.
Dear Support Team,
I am writing to follow up on my previous request regarding the reset of two-step authentication on my account geoJASPER702. Unfortunately, I have not received a response for over a year.
As mentioned earlier, I have lost access to the device with my Authenticator app as well as all backup codes. As a result, I am completely unable to log in to my account.
I kindly ask you to review my case and assist in restoring access.
I would greatly appreciate your help and a prompt resolution.
Best regards, geoJASPER702.
Hello there,
I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.
*Thread locked to curb conversation to PM.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
